Privacy Policy

Last updated: 17 July 2026

Monomi Custom Embroidery respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit www.monomiembroidery.com.au, contact us, submit an enquiry or place an order.

1. Who We Are

Monomi Custom Embroidery is a small business based in Brisbane, Queensland, Australia.

Website:
www.monomiembroidery.com.au

Email:
orders@monomiembroidery.com.au

2. Personal Information We Collect

Depending on how you interact with us, we may collect:

  • your name, email address, telephone number and other contact details;
  • your billing address, delivery address and order information;
  • information about the products and services you request;
  • messages, enquiries, instructions and feedback you send to us;
  • photographs, names, dates, logos, artwork, embroidery files, clothing details and other materials you provide for personalised embroidery;
  • information needed to prepare quotations, design previews and custom orders;
  • payment confirmation and transaction information provided by our payment service providers;
  • technical information, including your IP address, browser type, device type, website activity and cookie information; and
  • marketing preferences where you choose to subscribe to promotional communications.

We aim to collect only personal information that is reasonably necessary for our business activities.

3. How We Collect Personal Information

We may collect personal information when you:

  • place an order through our website;
  • complete a contact, quotation or custom-order form;
  • upload a photograph, logo, design or other file;
  • contact us by email, telephone, social media or another communication channel;
  • subscribe to our mailing list;
  • interact with our website; or
  • make a payment through a third-party payment provider.

We may also receive limited personal information from service providers involved in processing payments, fulfilling orders, delivering parcels or supporting our website.

4. Why We Collect and Use Personal Information

We may collect, hold and use personal information to:

  • respond to enquiries and provide quotations;
  • process, prepare and fulfil orders;
  • create embroidery artwork, previews and production files;
  • personalise embroidery using the information and materials you provide;
  • communicate with you about your order, payment, approval, production or delivery;
  • provide customer service and resolve complaints;
  • process payments and refunds;
  • arrange shipping and delivery;
  • maintain business, tax and accounting records;
  • improve our website, products and services;
  • detect or prevent fraud, misuse or security incidents;
  • comply with legal and regulatory obligations; and
  • send marketing communications where you have consented or where otherwise permitted by law.

We do not sell your personal information.

5. Photographs, Artwork and Personalised Materials

You may provide photographs, names, dates, logos, artwork, clothing, fabric or other materials for personalised embroidery.

By submitting these materials, you confirm that:

  • you own the materials or have permission to use them;
  • you have obtained any necessary permission from people identifiable in submitted photographs;
  • the materials do not infringe another person’s copyright, trade mark, privacy or other rights; and
  • we may use the materials as reasonably necessary to prepare and complete your order.

Submitted materials will be used for quotation, design preparation, production, order management and customer service.

We will not knowingly publish your photographs, names, private messages or personalised designs for advertising, social media, portfolio or promotional purposes without your permission.

We do not claim ownership of photographs, logos or artwork supplied by you.

6. Payment Information

Payments may be processed by third-party payment providers.

We do not ordinarily receive or store your complete payment card details. Payment providers may collect and process payment information in accordance with their own privacy policies and security procedures.

7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

  • payment processors and financial service providers;
  • delivery services, postal services and couriers;
  • website hosting, cloud storage, email and information technology providers;
  • website analytics, security and maintenance providers;
  • accountants, insurers, legal advisers and other professional advisers;
  • government agencies, regulators, courts or law-enforcement authorities where required or authorised by law; and
  • another party where you have authorised the disclosure.

We take reasonable steps to limit disclosure to the information required for the relevant service.

8. Overseas Service Providers

Some of our service providers may store, process or access information outside Australia, including providers of website hosting, cloud storage, email, analytics, payment processing or other online services.

The countries in which information may be handled will depend on the service providers used by us from time to time.

Where applicable, we take reasonable steps to select reputable service providers and to protect personal information disclosed overseas.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • make the website function correctly;
  • remember user preferences;
  • maintain shopping-cart and checkout functions;
  • improve website performance and security;
  • understand how visitors use the website; and
  • measure website traffic and marketing effectiveness.

Cookies are small data files stored on your device.

You may restrict or disable cookies through your browser settings. However, some website functions may not operate correctly if cookies are disabled.

Third-party services, including analytics, payment, advertising or social-media providers, may place their own cookies or similar technologies. Their handling of information is governed by their own privacy policies.

10. Direct Marketing

We may send promotional emails or other marketing communications where you have consented or where otherwise permitted by law.

You may unsubscribe at any time by:

We will not charge you for an unsubscribe request.

11. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These steps may include:

  • using password-protected systems;
  • restricting access to information;
  • using reputable website, hosting and payment providers;
  • maintaining website and security updates; and
  • deleting or de-identifying information when it is no longer reasonably required, subject to legal and business record-keeping obligations.

No online transmission or electronic storage system is completely secure. We cannot guarantee absolute security.

12. Retention of Personal Information and Files

We may retain personal information and order records for as long as reasonably necessary to:

  • complete and support your order;
  • respond to questions, disputes or warranty matters;
  • maintain tax, accounting and business records;
  • comply with legal obligations; and
  • protect our legitimate business interests.

Photographs, artwork and production files may be retained for order support, repeat-order requests or business record keeping.

You may ask us to delete files that are no longer required. We will consider the request subject to legal, accounting, dispute-resolution and legitimate business requirements.

13. Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, contact:

orders@monomiembroidery.com.au

We may need to verify your identity before providing access or making a correction.

In some circumstances, access may be refused where permitted by law. If this occurs, we will explain the reason where required.

14. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact:

Monomi Custom Embroidery
Brisbane, Queensland, Australia
Email: orders@monomiembroidery.com.au

Please provide enough information for us to understand and investigate your concern.

We will aim to respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to the matter, you may contact the Office of the Australian Information Commissioner.

15. Children’s Privacy

Our website and services are intended for adults.

Parents, guardians or authorised adults may submit a child’s name, photograph, clothing or other personal information for a personalised order.

The person submitting this information confirms that they are authorised to provide it.

We do not knowingly collect personal information directly from children without the involvement or authorisation of a parent, guardian or responsible adult.

16. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website, service providers or legal obligations.

The updated policy will be published on this page with a revised “Last updated” date.

18. Contact Us

For privacy questions, access or correction requests, complaints or requests concerning photographs and artwork, contact:

Monomi Custom Embroidery
Brisbane, Queensland, Australia

Email:
orders@monomiembroidery.com.au

Website:
www.monomiembroidery.com.au