Shipping Policy
Last updated: 17 July 2026
Monomi Custom Embroidery carefully prepares, packs and dispatches personalised embroidery orders from Brisbane, Queensland, Australia.
1. Production Time
Most products are made or personalised to order.
Our standard production time is up to 15 business days after payment and, where applicable, approval of the embroidery design.
Production time does not include shipping time.
During busy periods, large orders or highly detailed custom projects may require additional time. We will advise you if a longer production period applies to your order.
2. Shipping Destinations
We currently ship orders throughout:
- Australia
- New Zealand
Please ensure that your delivery address is complete and correct before submitting your order.
3. Shipping Costs
Shipping costs are calculated or confirmed before payment, depending on the product, order size and delivery destination.
Any shipping fee shown or quoted applies only to the delivery address provided at the time of purchase.
4. Delivery Estimates
Estimated delivery times begin after your order has been completed and dispatched.
Delivery times vary depending on the destination and shipping service selected. Carrier delivery estimates are not guaranteed and may be affected by delays outside our control.
5. Tracking
Where tracking is available, tracking details will be sent to the email address provided with your order after dispatch.
Please allow time for the carrier’s tracking system to update.
6. Express Shipping
Express shipping may be available for some orders.
Express shipping only reduces the carrier’s delivery time. It does not automatically reduce the production time required to create your personalised order.
Please contact us before ordering if your item is required by a specific date.
7. Delivery Delays
Once an order has been dispatched, delivery is managed by the shipping carrier.
Monomi Custom Embroidery is not responsible for carrier delays, weather disruptions, customs processing or other events outside our reasonable control. However, we will assist you where possible if a delivery problem occurs.
8. Incorrect Addresses and Returned Parcels
Customers are responsible for providing a complete and accurate delivery address.
If a parcel is returned because the address provided was incorrect or incomplete, additional shipping charges may apply before it can be sent again.
9. Lost or Damaged Parcels
If your parcel appears to be lost or arrives damaged, please contact us as soon as possible with:
- your order number;
- photographs of the parcel and product, if damaged;
- a description of the issue.
We will review the matter and assist with the carrier enquiry where appropriate.
10. Contact Us
Monomi Custom Embroidery
Website:https://www.monomiembroidery.com.au
Email:orders@monomiembroidery.com.au